Delivery, Return & Refund Policy

At IQOS Terea Zone, we are committed to delivering 100% genuine products with fast service and clear policies. Please read the following information carefully to understand how deliveries, returns, and refunds are handled.

1. Order the Product

and specify the delivery method

2. Confirmation

You will receive an order confirmation message

3. Delivery

Wait for your order to arrive

4. Pickup (If applicable)

Pick up your order at the checkout area

Delivery Information

We provide quick and reliable delivery services across the United Arab Emirates.

Delivery Timeframes

  • Dubai, Ajman & Sharjah:
    Orders are typically delivered within 1–2 hours after confirmation.
  • All Other UAE Emirates:
    Orders are delivered within up to 12 hours, depending on location and availability.

Delivery services operate daily, subject to order confirmation and stock availability.

Delivery Charges

  • Free Delivery:
    On all orders above AED 450
  • Standard Delivery Fee:
    AED 30 for orders below AED 450

Delivery fees, if applicable, are clearly shown at checkout.

Return Policy

Your satisfaction is important to us. If there is an issue with your order, we offer a return option under the conditions outlined below.

Return Eligibility

You may request a return within 7 days of delivery if:

  • The item is damaged, defective, or incorrect
  • The product is unused, unopened, and in original sealed packaging
  • You provide a valid order reference or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used tobacco sticks
  • Opened consumable products
  • Used devices or accessories
  • Items without original packaging or missing components

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • Contact us within 24 hours of delivery
  • Share clear photos or details of the issue

After verification, we will arrange a replacement or refund, depending on the situation.

Refund Policy

  • Refunds are processed after inspection and approval
  • Approved refunds are issued to the original payment method or as store credit
  • Shipping charges are non-refundable, unless the return is due to our error

Exchanges

Direct exchanges are not guaranteed.
If you need a different product, the original item must qualify for return. Once approved, you may place a new order separately.

Contact Us

If you have any questions regarding delivery, returns, or refunds, please contact us:

IQOS Terea Zone
📍 Dragon Mart, Warsan First, International City, Dubai, UAE
📞 WhatsApp / Phone: +971 56 941 5257
📧 Email: admin@iqostereazone.ae
🌐 Website: https://iqostereazone.ae

Disclaimer – No Affiliation

IQOS Terea Zone operates independently and is not affiliated with IQOS, Philip Morris, or any related brands. All trademarks and brand names belong to their respective owners.